Contact
Speak to a director.
There is no central call-handling team. Every enquiry is read, and almost every initial commissioning call is taken, by one of the two directors. We respond within two working days.
Office
[REQUIRES USER INPUT: facility address line 1]
[REQUIRES USER INPUT: address line 2]
[REQUIRES USER INPUT: town]
[REQUIRES USER INPUT: postcode]
Telephone: [REQUIRES USER INPUT: telephone number]
Email: [REQUIRES USER INPUT: contact email]
Office hours: Monday to Friday, 08:30–16:30. Outside hours, please leave a voicemail or email - we monitor both first thing each working day.
In an emergency
If a child is at immediate risk of harm, do not wait for us. Telephone:
- • 999 - Police / Ambulance
- • 0808 800 5000 - NSPCC Helpline
- • Childline: 0800 1111 (free, confidential, for the child themselves)
- • Suffolk MASH (Multi-Agency Safeguarding Hub) - [REQUIRES USER INPUT: current MASH number]
Our Designated Safeguarding Lead can be reached during the working day via the office telephone above.
Visits & open days
We do not run formal open days. We do invite you in.
Every commissioner is invited to visit before signature. We deliberately keep visits small - typically one or two adults at a time - to protect the regulation of the young people on placement.
- Email or telephone the office to book a 60-minute visit.
- We confirm a date that does not clash with a high-arousal point in any current placement.
- You meet a director, walk the kitchen, see the equipment, ask anything.
- We follow up with the SLA pack and any specific quote.